Frequently Asked Questions
Orders & Shipping
How long does delivery take?
Australian orders typically arrive in 3–7 business days. International orders (NZ, UK, Ireland, Canada, Singapore) take 7–14 business days. Please allow 1–2 business days for order processing before dispatch.
Do you ship internationally?
Yes! We ship to Australia, New Zealand, United Kingdom, Ireland, Canada, and Singapore.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order weight.
Will I be charged customs or import duties?
International customers may be subject to customs duties and taxes upon delivery. These charges are the responsibility of the customer and vary by country.
Can I track my order?
Yes, you'll receive a tracking number via email once your order has been dispatched.
Can I pick up my order in store?
Yes! You can collect from our Coolum Beach store at 1776 David Low Way, Coolum Beach QLD 4573.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for items in original condition with tags attached. Please refer to our Refund Policy for full details.
How do I start a return or exchange?
Email us at gmaxx.activewear@gmail.com with your order number and reason for return. We'll guide you through the process.
Do you offer exchanges for a different size?
Yes, we offer exchanges subject to stock availability.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Sizing & Fit
How do I find my size?
Each product page includes a size guide. We recommend measuring yourself and comparing to our size chart before purchasing.
Do your sizes run true to size?
Our activewear is designed for a fitted, performance feel. If you're between sizes, we generally recommend sizing up for comfort.
Do you offer plus sizes?
Yes we offer sizing from XS to 3XL (size 8 to size 20)Please check our current range on the website — we're continually expanding our size offering.
Products & Care
What fabrics do you use?
gmaxx uses premium performance fabrics designed for durability, stretch, and comfort during high-intensity activity.
How do I care for my gmaxx activewear?
Machine wash cold, gentle cycle, inside out. Do not tumble dry or iron. Avoid fabric softeners as they can break down performance fibres.
Are your products chlorine-resistant?
Please check individual product descriptions for swimwear-specific care and chlorine resistance details.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more at checkout.
Are prices in Australian dollars?
Yes, all prices are displayed in AUD by default. International customers will see pricing in their local currency at checkout.
Do you offer AfterPay or buy now, pay later?
Yes we have AfterPay.
Do you offer gift cards?
Yes, we offer gift cards! They make a great gift for activewear enthusiasts and can be used toward any products in our store and online.
How do I contact you?
Email us at gmaxx.activewear@gmail.com or phone +61 418892570. We aim to respond within 24 hours on business days.
Where is your store located?
- 1776 David Low Way, Coolum Beach QLD 4573, Queensland, Australia
- Eumundi Square, Napier Road, Eumundi (Market Days Only)
What are your store hours?
- Monday – Friday: 9:00 AM – 5:00 PM
- Saturday: 9:00 AM – 5:00 PM
- Sunday & Public Holidays: 9:00 AM – 4:00 PM