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Shipping policy
Updated with carrier details:
Shipping Policy
Processing Time Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with tracking details once your order is dispatched.
Local Pick-up Available
Domestic Shipping (Australia) Australia Post
- Free Standard Shipping on orders over $100 AUD
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Shipping rates for orders under $100 are calculated at checkout based on your location and order weight. We ship via Australia Post.
New Zealand Shipping Australia Post
- Free Standard Shipping on orders over $100 AUD
- Standard International: 5–10 business days
Shipping rates for orders under $100 are calculated at checkout. We ship via Australia Post. Duties and taxes may apply and are the responsibility of the recipient.
International Shipping We ship to select international destinations via Australia Post. Delivery times and rates vary by location and are calculated at checkout. Import duties and taxes are the responsibility of the customer. Free shipping does not apply to international orders outside of Australia and New Zealand. Standard Shipping 10 - 14 days
Order Tracking Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your delivery in real time.
Delays While we do our best to meet estimated delivery times, occasional delays may occur due to carrier disruptions, peak periods, or customs processing. We appreciate your patience.
Questions? Contact us via our [contact page] — we're happy to help.
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